AIICO Recruits Marketers- AIICO Insurance Plc

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AIICO Recruits Marketers- AIICO Insurance Plc

We are a Financial Services Company supported by a team of experienced professionals and risk management specialists who design bespoke solutions that cater to the versatility of our client individual needs. A leader in life insurance business and a major player in general insurance in Nigeria today and with business expanding rapidly

As a result of continuous expansion, the need has risen to employ self motivated sales representatives aged between 21 to 50 years at AIICO INSURANCE PLC under OLASENI JOHN OLAIYA AGENCY

We have a wide range of attractive savings and investment/life protection plans in the market

REQUIREMENTS
- MBA, MSC, BSC, HND, OND, NCE
- Male or female
- marketing experience not essential as adequate training will be provided

METHOD OF APPLICATION
Apply in person with credentials within 2 weeks of advert to:

Olaseni John Olaiya
Agency Manager
AIICO House 203/205 Oshodi Apapa Express Way
Iyana Isolo, Lagos
Tel: 08023090069

DEADLINE: 16th July, 2012.

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Etisalat Recruits Head-Quality Assurance and Training

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Etisalat Recruits Head-Quality Assurance and Training

Etisalat’s mission is to extend people’s reach. Etisalat is actively developing advanced networks that will enable people to develop, learn and grow. It has been at the forefront of technological innovations, including a 3.75 network deployed in Egypt. In addition Etisalat owns majority shares in Thuraya, a leading provider of satellite telephony

Location:  Nigeria in Lagos

Division: Customer Care

Reports to: Director-Customer Care

Job Summary:

Develop and deliver training & quality assurance strategy across Contact Centre & all Customer Care support operations, including frontline sales

Develop implement and maintain quality programmes and activities primarily within Contact Centre but also across all Customer Care functions

Ensure continuous improvement and advancement in key organizational development areas of Contact Centre staff in overall operational performance as measured by KPIs

Principal Functions:

Lead and motivate team of multi-site & multi-functional training & development personnel to design and deliver generic & customized training packages

Evaluate and continuously improve the quality & performance delivery of the entire training team

Establish training needs as well as design, develop and implement appropriate training programmes to ensure that content of training modules meet business needs, are fit for purpose, and technically correct and compliant

Lead the design, development & effective delivery of training to support new systems, partnerships, processes and working practices across the business unit enabling alternative learning methods and maximizing use of technology & resources

Work with HR Training & Performance Management to ensure that training & performance management activities are aligned to corporate standards and methodology

Work with Operational Heads/Managers and other key stakeholders to ensure training plans and outputs are delivered to schedule and that agreed KPIs are achieved

Champion and maintain positive relationships with internal and external customers

Manage business plans, resources & budgets to ensure efficiency and effectiveness of the training team to contribute to the enhancement of Customer Experience

Analyze & evaluate impact of training delivered, utilizing various testing methods, quality checks and feedback, and initiate action to continuously improve training standards

Manage, motivate & develop direct & indirect reports to maximize achievement of individuals utilizing the performance management framework to support the delivery of overall objectives for the Business Unit, reinforcing the culture and values through appropriate behaviours and actions Lead the Customer Care Quality Assurance team to monitor, manage & ensure compliance with highest standards of quality according to specified business needs and approved policies/processes & SOPs

Ensure the delivery of the highest standards of service across all Customer Service Channels in accordance with specified business KPIs

Monitor and improve performance of Customer Care personnel through the feedback received from the Quality Monitoring and Appraisal processes

Identify root causes for process failures and develop/implement strategies for improvement

Drive process of continuous improvement in the area of quality service delivery across all Customer Care functions to support actions to develop and maintain best practice processes

Ensure effective implementation of monitoring tools measuring overall quality of service delivery against specified indicators and benchmarks specified in Customer Care’s strategic plans

Perform other duties as specified by the Director Customer Care

Educational Requirements:

First degree or equivalent in relevant discipline; postgraduate/ professional qualifications in related field e.g CIPD may be an added advantage

Experience & Skills:

Between eight (8) and twelve (12) years’ directly relevant post-NYSC experience, with most recent four (4) years in a managerial role; demonstrable experience in quality management and inspirational training background also preferred

Click to apply on or before 26th July 2012

»Apply now

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Adexen Recruitment for Maintenance Technician

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Adexen Recruitment for Maintenance Technician

Maintenance Technician

Job reference n°: NGA0921

Sector: Oil & Gas, Energy, Mining & Utilities - Nigeria - Western Africa

Function: Technical

Our client

Adexen Recruitment Agency is mandated by a leading international Oil & Gas services Group to recruit a Maintenance Technician for its operations in Nigeria.

Job description

The Maintenance Technician will perform advanced mechanical, electronic and electrical maintenance, troubleshooting and repairs on Company equipment and components according to Company quality & safety standards. The maintenance technician has a leader role in the maintenance team and will help supervise, organise and control the performance of maintenance duties in the location and at the wellsite. He/she will help provide support to WS operations to improve the service delivery process.

Responsibilities

Comply with all Company & Regulatory HS&E & Quality standards and policies and maintain required HS&E & SQ certifications up-to-date.

Supervise and perform preventive, planned and unplanned maintenance, troubleshooting, and repairs on company equipment and components according to Company standards and the STEM program in the workshop and at the well site.

Assist the Maintenance Supervisor/Manager in supervisory and managerial roles.

Will have developed the following competencies:

Fully competent on STEM-II and STEM-III in not less than two sub-segments with expert knowledge in some areas.

Expert competency in the maintenance, troubleshooting and repair of the WS unit mechanical systems (hydraulics, pneumatics, pumps, unit engines, drive trains and transmissions). Able to perform main component changes on engines, pumps, transmissions, etc

Has intermediate level competency of the troubleshooting of electronic/electrical systems (electronic, electrical, sensors, HMI’s, communication systems, DCU’s, monitoring and recording equipment and instrumentation).

Expert user in the use and application of Fleet Assistant and InTouch

Be competent in the safe and proper operation of selected items of WS equipment and their operational and technical characteristics. Keeps current on new mechanical equipment and maintenance techniques.

Act as mentor and coach to maintenance personnel. Coach Equipment Operators/FS/FE’s in the correct STEM-I procedures.

Develop own personnel and management skills and continue to develop competency levels for promotion to the next level as per the WIS Maintenance SCDP. Review and discuss progress with Supervisor and maintains training records in ILEARN.

Play a leadership role in the District HS&E & Quality initiatives and programs (eg. SOIM's, Risk Assessments, Quality Improvements, ERP, HSE and SQ Objectives, LPT and SQC).

Be responsible for the proper documentation of all aspects of each maintenance task (eg. Labor tracking and Repair Orders in Fleet Assistant, STEM reporting, Best Practices in InTouch, etc.).

Perform a Risk Analysis (eg. HARC, JSA, Stepback 5x5) before each job or task to identify & address potential safety hazards. Corrects and reports hazards immediately in QUEST.

Use the Company computer-based systems for the planning, documentation and information relating to maintenance tasks (eg. Fleet Assistant, InTouch).

Supervise housekeeping duties as part of the maintenance team to maintain cleanliness in the shop and work areas.

Qualifications et experience

High School Diploma or GED plus 2-yr Associate Degree (Higher National Diploma – HND in UK) from a community college or vocational college.

NLT 4 years previous Oil & Gas experience or other specified industry, Army Engineers, boat/ marine Engineer or other oilfield related company experience in the Maintenance Department

Mechanic/Electronic apprenticeship

Adaptability, Creativity

Communication – Verbal & Written

Knowledge of Work and Understanding of Product/Service – Equipment assigned

Team work, Initiative, High energy level

What is on offer?

Attractive package

If your experience, personal characteristics and qualifications meet the position specifications and your personal objectives are to seek such a challenge, then we would like to hear from you with details of your current earnings, up to date CV and explanation as to why your achievements to date fit you for consideration.

Apply

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Brawal Shipping (Nigeria) Limited Recruitment ( 3 Positions)

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Brawal Shipping (Nigeria) Limited Recruitment ( 3 Positions)

Brawal Shipping (Nigeria) Limited was incorporated on 9^th December 1981 as a limited liability company. It is an offshoot of Aeromaritime (Nigeria) Limited which was incorporated in Nigeria in 1974 essentially to assist the government in decongesting the port during the cement armada. Aeromaritime is a specialized stevedoring company and as a result of the success made, the company, Brawal Shipping (Nigeria) Limited came into being.

Brawal Shipping (Nigeria) Limited,  an indigenous Group of Shipping and Allied Companies with vast connection overseas requires for immediate employment, suitably qualified candidates to fill the following vacancies

JOB TITLE: ASSISTANT HUMAN RESOURCES MANAGER
QUALIFICATIONS AND EXPERIENCE

- Can work effectively without supervision
- Not less than 30 years of age
- A minimum of first degree or equivalent in a relevant discipline from a reputable University
- 5 years of experience in Admin/HR duties with expert knowledge of HR computer packages

JOB TITLE: DIRECTOR OF COMMERCIALS
QUALIFICATIONS AND EXPERIENCE

- Membership of Institute of Chartered Shipbrokers or Chartered Institute of Transport
- 5 years experience in Shipping industry with the last 5 years at a senior management level
- Not less than 45 years of age 
- Minimum of first degree from a reputable University
- Possession of a Master Degree in Economics or any of the Social Sciences shall be an advantage
JOB TITLE: IT MANAGER
QUALIFICATIONS AND EXPERIENCE

- Must possess a minimum of five years experience in IT in a reputable firm. Working experience in a shipping / maritime industry will be of advantage
- Must have knowledge of Enterprise Resource planning (ERP).
Hands on skills in Microsoft Dynamic NAV (Navision Financials) an added advantage
- Programming skills and knowledge of Database Management Systems such as Microsoft SQL Server Access
- Must have experience on managing IT infrastructure and Microsoft Operating System (windows)
- Minimum of a first degree or HND in Computer Science/Computer Engineering/ Information Technology. A professional certification in IT is a must
- Demonstrate willingness and ability to adjust quickly to rapidly changing needs, multiple demans and complex situations
- Provides direction in addressing problems involving hardware, network architecture and software
- Possess numerical, analytically and problem solving skills

APPLICATION METHOD
Interested candidates should forward application and comprehensive CV, photocopies of relevant credentials (contact address not P.O.Box) and telephone numbers within two weeks of this publication to:

The Advertiser
PMB 1193, Apapa, Lagos

OR
missyojo@brawalshipping.com

Application closes 23rd July, 2012

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