PWC Jobs for Customer Care Executive/Internal Auditor, June 10 2011
Our Client is an emerging conglomerate with strong presence in the oil and gas sector and a strategic focus on growing a diversified business portfolio spanning all critical sectors (manufacturing, agriculture, mining and distributive trade etc).
The Group is transitioning from largely entrepreneurial to a more institutional governance mode, to enable effectiveness in managing an expanding business portfolio and the challenge of implementing an ambitious growth strategy. These developments have combined to create exciting career opportunities at executive leadership, operational management and professional level positions.
REF: P021 – CUSTOMER CARE EXECUTIVE
This position ensures that customers receive high quality services and issues are resolved in a timely and satisfactory in line with Group’s customer care strategies
KEY ACCOUNTABILITIES
Implements Customer service policies, procedures and standards for all business unites of the Group
Keeps up to date with changes and improvements with the Group’s products and services, and informs customers accordingly
Monitors operations in all business units to ensure that customers receive excellent service
Log customers’ complaints, and acts to ensure prompt resolution
Escalates major customer complaints such as security, theft, accident issues to the Head of department
Works with the Human Resource department to organise programmes to train staff on high level customer service delivery
Maintains effective relationships with existing and potential customers in the most effective, efficient and professional manner
Maintains relevant hard and electronic copies of customer files.
Provides weekly report on all activities to the Head – Customer Care
SKILLS AND COMPETENCIES
Good under time pressure and able to take and provide feedback in a pleasant and positive manner, the person for this job must have good interpersonal, problem solving and computer service skills and sound grasps of the Group’s business philosophy, products and services, skills
EDUCATION AND EXPERIENCE
First degree in Marketing, Business Administration or a Social Science discipline
Membership of professional bodies in customer care e.g. Customer Care Institute
3 years experience in the customer service function of a similar organisation.
REF: P020 – INTERNAL AUDITOR
The role makes a significant contribution to the continuous improvement of the Group’s business control policies and processes by monitoring, evaluating and promoting compliance behaviour.
KEY ACCOUNTABILITIES
Assists in planning and participates in carrying out routine audit of the Group’s business operations
Conduct special investigations
Analyzes issues and raises audit queries
Prepares audit reports.
Monitors and reports on the implementation of audit recommendations
Conducts routine and periodic checks on business unit activities
Participates in the development and implementation of internal audit plans and programmes
Participates in the review and upgrade of the Group’s business control policies and procedures
Assesses compliance with laws, regulations and code of business practices
SKILLS AND COMPETENCIES
The person must demonstrate good knowledge of business drivers and risk/control factors in a multi-business environment, strong analytical skills, ability to communicate effectively and competence in the use of computers to deliver work efficiently.
EDUCATION AND EXPERIENCE
First degree in accounting, finance and economics or related discipline
Professional certificate (i.e ACA, ACCA) is an advantage
Minimum of 5 years post qualification experience in a multi-national manufacturer
TO APPLY
If you meet the requirements above, please forward your application and a copy of your resume electronically to clientrecruit@ng.pwc.com, quoting the relevant reference code for the position applied at the right-hand corner.
Application closes on 21st June 2011
Please note that only short listed candidates will be contacted.
